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January 7, 2021 Update

The operations of Canam Group’s Quebec plants affect the work of colleagues well beyond the borders of Quebec. Yesterday, the Premier of Quebec made several announcements, including the implementation of an 8:00 p.m. to 5:00 a.m. curfew for the general population and, for the manufacturing sector, the reduction of activities to meet the contractual obligations of affected companies. Despite the curfew, evening and night shift operations will be maintained.

Although the communication was made by the Quebec government, the transmission of the COVID-19 virus is high in all the regions where we operate, and we are convinced that changes and improvements can be made in all our facilities. It is imperative to protect our production colleagues with critical positions that are indispensable to the continuation of our essential activities.

Telework is mandatory for office employees in all Quebec locations. In our facilities located elsewhere, be vigilant about the instructions issued by your governments, but if you can telework, we strongly recommend that you do so for your protection, that of your colleagues and our operations.

This rule excludes workers whose physical presence is deemed absolutely necessary for the continuation of the organization’s activities. Canam Group asks you to respect this measure and to access the premises only when necessary. 

Curfew and transportation – Quebec

To allow employees who must travel during curfew hours to justify their travel between 8:00 p.m. and 5:00 a.m., we will provide them with a letter to that effect. In the event of a police check, it will be easier for these employees to demonstrate that their travel is related to their job.

IMPORTANT: compliance with measures

In all our locations, especially in production areas where a greater number of workers are present, it is imperative to continue to comply with the rules in place:

  • Mask: mandatory when circulating in common areas. In production areas, follow your facility’s rules regarding safety in terms of wearing a mask, faceshields and safety glasses. If you have any questions, do not hesitate to ask your supervisor.
  • 2-metre distance: the physical distance of 2 metres must be maintained at all times. If work must be performed within 2 metres of a coworker, local measures for each situation are in place and must be complied with.
  • Wash your hands frequently.
  • Separation of work teams: stay as much as possible in your work area and avoid unnecessary circulation. 
  • If carpooling is not already prohibited in your facility, it is strongly recommended that you do not carpool.
  • Only essential suppliers are allowed access to our workplaces.
  • Use the sanitizing products at your disposal when necessary.
  • Follow the instructions for confirmed, suspected or contact COVID-19 cases: read the information in this one double-sided page document (Calgary, Mississauga).
  • Any other special rules set up locally in your facility.

Thank you all for your usual collaboration.

Update of December 1, 2020

COVID-19 Reminder – Instructions for Confirmed, Suspected or Contact Cases

When an employee, visitor or subcontractor meets one of the following conditions, access to Canam’s sites is prohibited. The employee must immediately contact the Human Resources Department and his/her immediate supervisor :

  • He/she has one of the following symptoms related to COVID-19:
    • Fever
    • Dry cough
    • Breathing difficulties
    • Loss of sense of smell
  • Or a combination of two or more of the following symptoms:
    • Intense fatigue
    • Muscle aches and pains
    • Unusual headache
    • Loss of appetite
    • Nausea, vomiting or diarrhea
    • Sore throat with no obvious cause
  • He/she is awaiting results from a COVID-19 test
  • He/she was in direct contact with a person diagnosed with COVID-19
  • He/she has travelled out of the country in the last 14 days*

An employee who meets these conditions shall:

  • Be placed in mandatory isolation for a period of 14 days. 
  • Monitor his or her health for the next 14 days

* Truckers who are symptom-free and delivering goods from abroad do not have to be placed in temporary isolation.

Have you Received Extra CERB? — Canada

The Canadian government has begun sending out notices to claim overpayments of CERB (Canada Emergency Response Benefit). For those affected by these notices, who disagree with the government’s decision or believe they have been wronged, it is possible to request a review of the case by contacting the organization that signed the claim.

Refund of overpaid CERB amounts received

Whether or not you receive a notice from the Canadian government, if you know that you have received an amount of CERB to which you were not entitled, we recommend that you make the refund before December 31. CERB amounts paid are taxable, if you do not make the refund by this date, you will receive an information slip indicating the total amount of CERB paid and you will be required to pay tax on this total amount (including any overpayment) when sending in your 2020 tax returnsGo to the Government of Canada website for the procedure to make a refund. The procedure is different depending on whether you have applied to the Canada Revenue Agency or Service Canada (Employment Insurance).

Update of October 8, 2020

COVID-19 – What to do, FAQ and App

A lot of information concerning COVID-19 has been compiled in a document (one double-sided page) which includes a few sections:

  • Recognize the symptoms of COVID-19 in adults.
  • You have symptoms of COVID-19. Here are the steps to follow.
  • You receive a communication from your child’s school or daycare. Here are the steps to follow.
  • Procedure followed by Canam
  • FAQ – Here are different scenarios you may be confronted with.

Do not hesitate to read it and refer to it if necessary. We continue to invite you to remain cautious in your behaviour to avoid the spread of the virus in the community and at Canam, but most importantly, to stay healthy.


Canada’s COVID Alert Application

The Government of Canada has implemented an application called COVID Alert. It is an additional tool in the fight against the spread of the virus. It is up to each individual to decide whether or not to install it on his or her phone. However, Canam believes that this application is safe and could even help us within the company to stop the spread of the virus should cases arise.


Update of June 22

Instructions – travel and isolation

Canam Group aligns its decisions regarding isolation upon return from business or personal travel (land or air) with the instructions issued by the various federal and provincial governments. The following is a summary of government instructions and key links as of June 22. These directives are subject to change without notice and the government instructions take precedence over those published on the Canam Group website.


Provinces Provincial isolation orders when a person enters the territory of the province
People entering from another country – 14 days mandatory isolation
People entering from another country, province or territory – 14 days mandatory isolation

United States — States where we have facilities

States State isolation orders when a person enters its territory
People entering Florida from another country, or from Connecticut, New Jersey and New York, or from a cruise ship or river trip – 14 days of mandatory isolation
People entering from another country – 14 days mandatory isolation
People entering from another state or country – 14 days of mandatory isolation except that, beginning July 1, 2020, travelers from Rhode Island, Connecticut, Vermont, New Hampshire, Maine, New York, and New Jersey


Mandatory isolation period of 14 days in all states for domestic and international travel.


Mandatory isolation period of 14 days, except for people arriving from the following countries: Austria, Bulgaria, Czech Republic, Croatia, Cyprus, the Swiss Confederation, Germany, Greece, Island, Letonia, Liechtenstein, Lithuania, Malta, Norway, Slovakia, Slovenia and Hungary.

Business Travel

No business travel outside the country of residence is authorized until further notice, unless a situation is deemed urgent or necessary for the continuation of operations, and must be authorized in advance by the vice president of the employee’s sector. Upon return, the employee must be placed in isolation for a period of 14 days, without access to Canam sites.

Any other travel to a worksite (outside the employee’s province or state of residence) or between our facilities must be justified by a necessary and important business need and must be approved by the employee’s immediate supervisor.

This does not apply to the delivery of goods.

Personal Travel

Upon return from any personal travel, the employee must comply with the isolation regulations of the country, province or state in which he or she resides. If a period of isolation of 14 days is required and the employee is unable to telework, the period of isolation will be at the employee’s expense.

Update of June 10

Measures put in place by Canam Group – production and office

Reminder of the main measures meant for both production and office employees and some specific ones for office employees, some of whom are returning to a Canam facility these days.

  • Face cover (mask): strongly recommended in the presence of high-risk people. Please note that washable face covers with the Canam logo will be given to all employees in the coming weeks. Here is a video on good practices for the use of face covers.
  • 2-metre distance: the physical distance of 2 metres must be maintained at all times, as much as possible. If work must be performed within 2 metres of a coworker, the face shield AND face cover must be worn unless there is a safety hazard (fogging). At this time, only the face shield should be worn. Wearing a face shield is strongly recommended when moving outside the work area and wearing the face cover when in the presence of high-risk people.
  • Training and consent: watch the training video on the measures put in place and the numerical signature of the consent form.
  • Separation of work teams: remain as much as possible in your work area. Continue to favour telephone or video calls, when possible, for people in the office.
  • Limit and control access to sites.
  • Only essential suppliers are allowed access to our workplaces.
  • Disinfection: manual disinfection carried out several times a day in high-traffic areas. Disinfectant products available for employees in various locations. Industrial disinfection in manufacturing facilities.

Specific measures for offices:

  • Eat at your office and not in the rooms provided for that purpose. Break rooms will be accessible only for the use of electrical equipment (refrigerators, microwaves, etc.), keep a distance of 2 metres and disinfect the equipment before and after use.
  • Meeting rooms: the rooms are accessible if the minimum distance of 2 meters is respected, each one must disinfect after its passage and visitors will not be able to access our office spaces. Please continue to schedule virtual meetings.
  • Delivery of personal packages remains prohibited until further notice, as well as sending personal letters and other services provided by the reception desk.

Miscellaneous information

  • In addition to these measures and the various health measures that continue to be followed, Canam has put in place protocols for cases of COVID-19 that would occur in our locations and one for colleagues who would be in contact with a person diagnosed or presenting symptoms.
  • If you experience symptoms while in the workplace, please inform the first responder or the health and safety manager.
  • These measures comply with those issued by government authorities on June 10. We reserve the right to modify them at any time. 

Thank you all for your cooperation in respecting the measures put in place to ensure your protection and that of your colleagues.

Update of June 5

News From our Business Locations

Recently, we were updating you on the return-to-work rates for our production colleagues, many of whom have been recalled to work. At that time, the majority of office employees were teleworking. Here is an overview of the dates for the gradual return of colleagues in the offices.

  • Boucherville (manufacturing of purlins and girts, and steel deck): Due to the configuration of the offices, only 20% of the office employees are on site at the same time. A rotation is done between the work teams.
  • Boucherville (administrative centre): The exact date for the gradual return of employees is not yet known since water damage occurred a few weeks ago and renovations are underway to restore everything. Access should be possible by the end of June.
  • Brasov: A minority of employees (3%), at their request, work from the Brasov office, with all others still teleworking since government guidelines remain in place and favour teleworking. It is only in the week of June 29 that a first bigger group of approximately 15% will be able to return to the office, this being subject to change according to the instructions in place by the authorities.
  • Calgary: At present, approximately 50% of employees are in the office while the other portion is still teleworking. By July 1, 100% of office colleagues should be back on location.
  • Claremont: Office employees all work from home, with the exception of four people. 
  • Kolkata: Currently, 50% of employees are back at the Kolkata office and new colleagues are added every week. All other people continue to telework.
  • Laval: About 35% of the office employees work from the Laval site, with the remainder are teleworking. The situation will be reviewed every two weeks to add colleagues on site.
  • Mississauga: In the offices, more than 80% of employees are still teleworking while the remaining minority are commuting to the plant. Colleagues are welcome back to the office with the agreement of their supervisor, all measures having been put in place to ensure their safety.
  • Moncton: Approximately 20% of employees in the Moncton office will be able to return to the site on June 8.
  • Quebec City (drafting and engineering office): As of Monday, June 8, 20% of our colleagues will have access to reintegrate the drafting and engineering office located in Quebec City.
  • Quebec City (bridge manufacturing): A majority of office employees are still teleworking, while 35% commute to the Quebec City plant site. The addition of people to work in the office is reviewed every two weeks. 
  • St. Gédéon: The addition of colleagues to the St. Gédéon office is being done gradually. Currently at 30%, this percentage will be increased to 40% on June 8 and to 50% on June 15, which will be the maximum percentage for the moment. The other office colleagues continue to telework.
  • St. Georges: As of June 10, 20% of employees will return to the company’s head office. Additional groups of 10% will be added in the following weeks.


Several of our manufacturing facilities have started recruiting new people to join our team. We invite you to consult the list of available positions. Candidates who wish to join our team are invited to send us their information using the electronic form or to contact us by phone before coming to one of our sites. This is to protect our recruiters, all of our employees as well as the candidates themselves.

Update of June 1st

News From our Plants

The majority of our production colleagues are back at work while most of our office colleagues are still teleworking. Those who work from a Canam office are connected to our production activities. Here is an overview of the activity in our various locations. Canam Group has put in place, wherever people are at work, numerous measures according to the recommendations of the various authorities to ensure the protection of colleagues.

Joist, deck and structure fabrication

  • Boucherville: In the two manufacturing sectors of the Boucherville plant, purlins and girts, as well as steel deck, nearly 75% of employees are back at work. Within two weeks, the vast majority of production colleagues will be back at their posts. In the offices, the vast majority work from home.
  • Calgary: Since the beginning of the pandemic, only the plant in Calgary, Alberta has not lost a single day of production since construction has always been considered an essential service in that province. Currently, 88% of production employees are at work and in the office, it is about 50% while the others are still teleworking.  
  • Mississauga: Although production was slowed by the pandemic at the Mississauga, Ontario plant, very few workdays were lost. Currently, 100% of production employees are back at work. In the offices, more than 80% are still teleworking while the remaining minority are traveling to the plant. 
  • St. Gédéon: The St. Gédéon plant, for production, is operating at almost full capacity. Indeed, about 5% of the production employees have not yet been called back to work and if all goes according to plan, during the week of June 8, 100% of the production colleagues will return to work. In the offices, in order to limit the number of people on site and to provide better protection for colleagues with critical positions, less than 25% of employees have returned, the others are teleworking.

Bridge fabrication

  • Claremont: Canam Group’s plant in Claremont, New Hampshire continues to operate at 100% as it has since the beginning of the pandemic. Office employees are all working from home, with the exception of four people. 
  • Laval: All production employees have been called back to work, while in the offices, only a limited number of people are accessing the site, the others are teleworking. It should also be noted that new equipment is being installed in order to continue to improve the offer to our customers.
  • Quebec City: While very few office employees work directly on the Quebec City plant site, 100% of the production employees were recalled to work with all the measures put in place to ensure their protection against COVID-19. In order to increase production capacity, expansion work will soon begin at the Quebec City location.
  • Shawinigan: Like their colleagues who manufacture bridge components, production employees at the Shawinigan plant have been 100% recalled to work. Work is currently underway to expand the production area. People in the offices are working either from home or from the site. 

Administrative and drafting offices

  • The majority of people in administrative offices including those in India, Romania, Canada and the United States are still teleworking. It should be noted that our colleagues in India have gradually started to reintegrate the office.

Update of May 29

Discover Canam Group’s business with your children

A team of dedicated Canam employees came up with the idea of creating informative videos on our field of activity: construction. They present here the introduction of their project as well as the first 8-minute educational capsule. 

Under the name “Universal Scholar of Canam”, we invite you to introduce your children to our world. They will learn about Canam, construction and who knows, maybe they will want to practice a trade at Canam. 

Following the video, you will be invited to participate in a quiz before June 12. During the following week, from June 15 to 19, everyone will be invited to vote for the best answers and the results will be known during the week of June 22.

Enjoy listening and having fun!


Capsule 1

Form to be completed to send your answers (Before June 12)

Update of May 7

Canam Training on Preventive Measures and Consent Form

Several Covid-19 prevention measures have been put in place in the various Canam Group facilities to protect employees. We have grouped together all of the health measures implemented and the expected prevention behaviours in a short 8-minute video.

As an employee of Canam Group, it is mandatory to listen to this video before returning to the workplace and afterwards, you must complete the electronic consent form to respect these measures. For the moment, the forms for the Boucherville, Calgary, Mississauga and bridge fabrication plants are available since these are the plants in operation. 

Different means of control are taken for employees at the St. Gédéon plant and those with access to jobsites. As more administrative offices are opened for employees, forms will be added.

Click on your facility to complete the correct form.

Reminder of compliance

For production employees who have been at work for some time, we remind you that it is very important to continue to follow the measures implemented by Canam. Your vigilance in respecting the instructions must remain constant and not be relaxed for your own protection and that of your colleagues.

Update of May 1

May 1st, 2020 was to be a day of celebration for Canam Group. We were to hold the Recognition Evening to celebrate Quebec employees who have reached their 15, 25, 35, 40 years of service or retirement in 2019. Another celebration was to be held later for our colleagues at the Mississauga plant.

So we take a moment on this platform to offer a special thanks to those who will be celebrating their years of service late, when the situation permits. Our message goes directly to you.

Thank you for being there at important times, when your presence is required and when your ideas or leadership must make a difference in fulfilling a commitment to a client or partner. Thank you for developing your skills and using them so well. We also congratulate you for your dedication, your loyalty and, above all, for helping your colleagues at work.

Congratulations to our 125 colleagues who are celebrating 15, 25, 35 or 40 years of service or who are now retired. Congratulations on what you have accomplished over all these years. 

We cannot overlook the contribution of your family and life partner. Thank you all for your understanding and support throughout all these years. 

On behalf of all the colleagues at Canam Group, we say thank you and congratulations again. It’s only a postponement so that we can soon celebrate together!

See the list of employees honoured for their years of service

Update of April 30

Update of April 28

Quebec – gradual reopening of the manufacturing sector and jobsites

  • There will be a partial reopening of manufacturing operations in Quebec as of May 11. The number of employees per shift must meet certain conditions. Possibility of full opening on May 25.
  • All construction sites in Quebec will be able to reopen on May 11. 
  • We must continue to apply the rules put in place by public health and the CNESST (H&S authority), and therefore maintain, among other things, the physical distance and hygiene guidelines in our plants. 
  • The Human Resources Department of each plant will proceed with the usual recalls in accordance with the recall procedures in place. Please wait for your call before reporting for work. 
  • All employees who can telework will be required to continue to do so and when the time comes, the return to the office will be gradual and with the supervisor’s approval.

Information as of April 28. The government has indicated that this may be subject to change.

Update of April 22

Update of April 16

Update of April 16

Frequency of communications

Since the beginning of the pandemic, we have been communicating with you on a daily basis. Some may have noticed that yesterday we did not issue any communication. From now on, we will probably space out communications. However, the website remains the place where we will continue to share important information with Canam colleagues. 


IMPORTANT: If you have not already subscribed to text messages, we invite you to do so in order to be aware of any new information we may have to communicate to you and, most importantly, to know if new content has been added.

Update of April 14

Quebec — Residential construction resumes

The Quebec government’s announcement to add residential construction to the list of essential services will have little or no impact on Canam’s manufacturing operations for the time being. In fact, even if Hambro product is used in the construction of multi-residential buildings, the reopening of residential construction sites will have very little impact on our Hambro segment, which has a fairly long sales cycle.

Update of April 9

Mental Health

In times of crisis like the one we are experiencing, anxiety and stress increase. In addition to Canam’s Employee and Family Assistance Program (EFAP), many organizations publish information on this topic. We invite you to read them for yourself or a family member. However, most agree that we should focus on positive things (It’s a beautiful day, I’m enjoying a moment with my family) and limit the amount of time we spend on news related to COVID-19.

Credit: Collège Ahuntsic

Update of April 8

Update of April 7

Our customers say thank you

Despite the challenges they face, customers have generously sent us testimonials to thank our colleagues who continue, in limited numbers, to manufacture our products for essential services. We thank them for their kind words and invite you to listen!

Employee and Family Assistance Program

If the current situation affects your psychological health in any way, we invite you to contact Canam’s Employee and Family Assistance Program (EFAP). Access your EFAP by phone at: 1-800-361-2433.

Update of April 6

Canada Emergency Response Benefit (CERB)

For colleagues who need to apply for the Canada Emergency Response Benefit, and therefore have not yet applied for Employment Insurance, the form is now available online. Here are the days to apply based on your month of birth:

If you were born in the month of

Apply for CERB on

Your best day to apply

January, February or March


April 6

April, May, or June


April 7

July, August, or September


April 8

October, November, or December


April 9

Any month Fridays, Saturdays and Sundays  


  • Last Friday, Ontario Premier announced that the province is closing parts of the construction industry as part of efforts to contain COVID-19. Canam understands the government’s decision and has scaled back operations at the Mississauga plant to adjust to essential operations. It is important that everyone act collectively to limit the spread of the virus. Canam’s colleagues are important, and as soon as we are allowed to resume suspended operations, will be happy to see you all back at work. 
  • For production employees, please ensure that your phone numbers are up to date in our systems. To make a change, contact your local Human Resources Department by phone or email. Specific instructions can be sent to you in this manner.
  • Information will be communicated via the Canam Group website, we invite you to sign up for text alerts to be aware of any new information we may have to communicate to you.

Update of April 2

Government of Canada Programs

In the context of the current pandemic situation, the Canadian government has recently introduced, in a hurry manner, new programs for laid-off employees and other programs for businesses requiring short-term financial assistance.

In order to reduce the confusion, we felt it was important to make a few nuances. It is also important to point out that, as of the date of publication of these lines, many details are still to come, but the main points can be summarized as follows:

Canada Emergency Response Benefit (for employees)

The Canada Emergency Response Benefit (CERB) is a program to support Canadians by providing emergency financial assistance to salaried workers who have been laid off in connection with COVID-19. It provides a payment of $2,000 for a period of 4 weeks (equivalent to $500 per week), up to a maximum of 16 weeks.

For employees laid off after March 15, the CERB applies. If your application is already completed for Employment Insurance, the transfer will be automatic to the CERB. For those who have not yet completed their application, you will be able to register as of April 6, 2020.

Employment Insurance (EI) (for employees)

For employees laid off before March 15, 2020, regular EI benefits apply.


Concerning employees with reduced hours, details will be communicated to you in the coming days.

75% Canada Emergency Wage Subsidy (for businesses)

In recent days, several colleagues have been asking questions about the 75% Emergency Wage Subsidy. It is important to specify that this program is intended for businesses and not for employees.

The grant will be paid to companies only if they demonstrate a 30% drop in revenue related to VIDOC-19 and will be a percentage (75%) of actual salaries paid to employees who remain at work, up to certain maximum amounts. 

We continue to keep abreast of government programs and changes and will communicate with you on a regular basis in relation to information that concerns all colleagues.

You’ve been traveling since March 15?

If you have travelled since March 15, we invite you to consult this government site for information on travelling by domestic, international flights, train or cruise. It presents travel with listed cases of COVID-19. This information will help you be aware of your risk of exposure and help you take the necessary measures to protect your health and that of those around you.

Update of April 1

Pandemic Committee

The Canam Group’s pandemic committee ensures constant vigilance to implement measures to protect the health of colleagues who go to work every day, whether in plants, job sites, offices, delivery of merchandise, etc. We continue to evolve our ways of doing things, and the collaboration of everyone in respecting the instructions put in place by Canam and the governments is necessary for our own health, that of our colleagues and those around us.

Thank you to all the colleagues who hold critical positions in the production of our products who, day after day, continue to come to work in our plants to ensure the continuity of operations and provide the best service to our customers.

Employment Insurance and Canada Emergency Response Benefit (CERB)

As already mentioned, we still advise employees on temporary layoff due to COVID-19 to apply for Employment Insurance, even if it will be transferred to the CERB. In fact, during his daily press briefing, Prime Minister Trudeau mentioned that if you have already applied for Employment Insurance, you will not have to reapply in the CERB on April 6.

Update of March 31

Canada Emergency Response Benefit (CERB)

Last week the Canadian government announced the Canada Emergency Response Benefit. Since the government program has not yet been released, it is very difficult at this time to have official information on this benefit. We are aware that several colleagues have questions about its application, the details of the payment, eligibility and so on. Please be advised that we continue to keep ourselves informed, but it is likely that details will not be known until the application site is accessible. The only thing that seems to be confirmed is that all Employment Insurance claims made on or after March 15 will be transferred to the CERB.

The Human Resources Department puts a great deal of effort into keeping informed of the various government programs and announcements made by the various levels of government. Stay in touch with our communications, as soon as the measures put in place are better defined we will keep you informed. For the moment, your Human Resources Managers unfortunately do not have any more information to communicate to you.

For the protection of us all

For the protection of all of us, here is a reminder of the main behaviours to adopt or reinforce:

  • Wash hands frequently with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer if soap and water are not available.
  • Respect the rules of social distancing of 2 metres.
  • If you cough or sneeze, cover your mouth and nose with your arm to reduce the spread of germs.
  • If you use a tissue, dispose of it as soon as possible and wash your hands afterwards.
  • Avoid touching your eyes, nose and mouth with your hands.
  • Limit your movements to the essentials.

Update of March 30

Overview of the measures put in place to protect our colleagues

Numerous measures are in place at all of our sites to protect our colleagues who continue to work and to promote a safe return for all. Here is an overview of these measures:

  • Limiting and controlling access to sites, including administrative offices; 
  • Telework for office employees;
  • Preventive industrial disinfection of manufacturing sites every 48 to 72 hours;
  • Physical distance of 2 metres at workstations and lunch rooms;
  • Hand washing for at least 20 seconds upon arrival at the workplace and at regular intervals throughout the day;
  • Truckers (Canam and others) must submit to certain restrictions when unloading or loading the truck.

In addition to these measures, Canam has put in place protocols for COVID-19 cases that would occur in our facilities and one for colleagues who would be in contact with a diagnosed individual.

These measures have only one objective: to protect the health of our colleagues.

Update of March 26

Canada – CERB versus Employment Insurance

We continue to gather information regarding the Canada Emergency Response Benefit (CERB) versus Employment Insurance. As soon as we have confirmation from our resource-people at Service Canada, we will inform you. At this time, we still advise you to apply for Employment Insurance as soon as possible.

Fraudulent emails and text messages

We warn you against email and text message fraud as false information is being circulated in these turbulent times.

We strongly advise you to use the official sites, rather than the links found in a text message or email. 

Update of March 25

First person diagnosed with COVID-19

A first person working at Canam has been diagnosed with COVID-19. All those who have had close contact with this person have been identified, contacted and the steps to follow have been communicated to them.

This person has not visited any Canam site in the last 14 days. Given the situation, they are in good health and we are counting on your usual discretion to respect their anonymity.

We wish them a speedy recovery.

India and Romania

For a few days now, almost 100% of our Romanian colleagues have been teleworking. On the Indian side, the government has closed down companies. Only a few colleagues are still working from the office, the others are teleworking.


Today, the Government of Canada announced the introduction of the Canada Emergency Response Benefit (CERB) to help workers and businesses. See the news release. We will be monitoring the situation closely to provide you with more information if necessary.

COVID-19 Self-Care Guide

The Government of Quebec has put in place a self-care guide. It is a complete tool that we invite you to consult, even if it comes from a different country or province than yours, a lot of information could be useful to you.

Update of March 24

Location in Mississauga, ON

Canam’s Mississauga plant remains open as its operations are currently considered essential by the Government of Ontario. Social distancing guidelines of 2 metres as well as hygiene measures continue to apply for the protection of all colleagues.

COVID-19 Diagnostic Statement

For all of our colleagues, as well as those on temporary layoff, it is important to notify your local Human Resources Manager if you or a family member were to receive a positive diagnosis of COVID-19. This will allow us to take the necessary measures to ensure the health and safety of everyone. Thank you for your cooperation.

The situation in Quebec

Canam Group temporarily ceases its manufacturing activities in Quebec as of today except for a strict minimum of operations to support activities considered essential and this, in compliance with and in the spirit of government regulations. The health and safety of colleagues will be at the forefront and the 2-metre social distance and hygiene measures will continue to apply for the protection of all colleagues.

Answers to your questions

  • The HR staff in your locations remain the best people to answer your questions and provide you with information. 
  • If you are unable to contact them, we invite you to use the email address A member of the Canam team will answer to you.
  • We have prepared a Frequently Asked Questions (FAQ) section to answer the most frequently asked questions. We will improve it over time. We invite you to consult it to find answers to some of your questions.

Update of March 23

Closure of Quebec Workplaces by the Government

As of midnight on March 24, we are obliged to close our locations and jobsites in Quebec. 

Canam Group understands the Quebec government’s proactive decision. It is important that everyone act collectively to limit the spread of the virus. Canam’s colleagues are important, and as soon as we are authorized to resume operations, we will be happy to see you all back at work. In the meantime, we are keeping an eye on the government directives and will keep you informed via the website. We will confirm here the official date of return to work.

For production employees, please ensure that your phone numbers are up to date in our systems. To make a change, contact your local Human Resources Department by phone or email. Specific instructions may be sent to you in this manner. 


A Record of Employment will be issued for production employees effective March 25. 

For office employees with access to telework, your supervisors will get back to you with instructions within the next 48 to 72 hours. For those who do not have access to telework, a Record of Employment will be issued.


IMPORTANT: Subscribe to text message alerts to be aware of any new information we may have to communicate to you. We will continue to keep this information up to date.

Ontario Locations

Early this afternoon, Ontario’s Premier, Doug Ford, announced the closure of all non-essential businesses for a period of 14 days starting at 11:59 pm on Tuesday evening. Premier Ford announced that the Ontario government will give clarity to which businesses will remain open in a press release tomorrow. Canam will give guidance tomorrow once the provincial government gives direction and certainty to this situation.

Other Canadian Provinces and the United States

No instructions have been issued to date for these locations. We continue to monitor the situation and keep you informed.

Update of March 20

Weekend Precautions

It was a special week for all the colleagues! Your Pandemic Committee reminds you that good social distancing practices and hygiene measures repeated throughout the week should also apply to your personal life and will help keep you and your family healthy. Get some fresh air and socialize online!

Next communication

Our next communication to you should be on Monday, March 23, unless something major happens over the weekend that would require us to review the rules put in place over the past week. We remind you that if you sign up for text message alerts, you will be notified when we publish new information. 

Stay healthy and have a great weekend!

Update of March 19

Teleworking, Internal Mail and Equipment Transfer

IT assistance services will now be offered essentially remotely except in case of a major emergency, in order to respect the rules of social distancing.

  • Canam offers tips and guides for the installation of equipment or software at home.
  • Through certain rules and precautions that will be explained to you by the IT Department, the distribution or transfer of equipment, accessories, work tools can be done at your workplace.

If you present symptoms related to the COVID-19 (fever, cough, respiratory problems), we ask you to respect the rules already issued by Canam and not show up at work either to retrieve or bring in computer equipment.

The same rules apply if you need to transfer other documents or items with colleagues. The transfer area will be located at the reception desk of our locations.

Please note that, to date, no cases have been identified in all of Canam Group’s locations.

Update of March 18

Subscribe to text message updates

Sign up to receive an alert via text messaging when Canam Group updates information and instructions related to COVID-19 on the website. 

It’s the best way to stay up to date with the information!

Social distancing

Protect yourself and your colleagues too – Follow a few simple rules

  • Limit movement outside of your area of activity
  • Respect the social distance (2 metres) at your workstation and in common areas
  • Memorize and note as needed:
    • Frequented places (at work)
    • Colleagues with whom you have had close interaction (less than 2 metres for more than 15 minutes)
    • Colleagues with whom you have had direct contact (hugs, handshakes, etc.)

These measures will simplify interventions in the case of a diagnosis of COVID-19.

Thank you for your cooperation!

Update of March 17

The following travel measures take precedence over those issued prior to March 17. 

Business Travel

No business travel by commercial flight is permitted until further notice, unless a situation is deemed urgent or necessary to continue operations, and must be pre-authorized by the Vice President of your area. 

All other travel between our establishments must be justified by a necessary and important business need.

This instruction does not apply to the delivery of goods.

New mandatory isolation instruction for travel

  • Beginning March 17, for all returns from a trip by commercial flight, employees will be required to observe mandatory 14-day isolation without access to Canam facilities from the date of return.

Reminder: mandatory isolation pay

  • In case of mandatory isolation requested by Canam Group or quarantine requested by the competent authorities :
    • The employee will be paid either by an applicable wage loss replacement plan or by Canam.
    • In the event of the appearance of symptoms related to the COVID-19, the employee could be paid by Canam Group’s group insurance since they would be considered to have a short-term disability.
  • If personal travel occurs after March 13, 2020 and telework is not possible, please note that the mandatory 14-day isolation period will be at your expense.

COVID-19 infected person

  • You receive a diagnosis of COVID-19, you must report to your Human Resources Manager.
  • Contact with an infected person (infection confirmed or awaiting diagnosis): 
    • Immediate reporting to your Human Resources Manager
    • Comply with a mandatory 14-day isolation period
  • You or a member of your immediate family think you have been in contact with an infected person:
    • Monitor your health for the next 14 days
    • If symptoms develop (fever, cough, respiratory problems):
      • Report immediately to your Human Resources Manager
      • Stay home
      • Seek immediate medical attention

Favour Hangouts calls

If you or the employee you need to talk to works from home, we ask that you favour Hangouts calls over those using 4-digit extensions. Here is the procedure to follow for a Hangouts call.

Update of March 16

Social distancing

Canam Group applies the rules of social distancing to slow the spread of COVID-19. In your interactions with your colleagues, in break rooms and common rooms, we ask that you respect a minimal distance of 1.5 m between each other. 


We ask all employees who choose to work from home and do not have a laptop, to remotely connect to your Canam computer from your home computer instead of moving your desktop computer. If you do not have a personal computer, you must obtain permission from your supervisor before moving your desktop computer.

Connecting from your personal computer will help streamline our systems, your cooperation is essential to maintain our operations. Here is the procedure to connect remotely to your Canam workstation.

The performance might not be the same as it is at work. Avoid calling technical support for this reason.

Update of March 13


It is forbidden to bring children to the office until further notice.  


The telework program is available to employees who work in a job that lends itself to this type of work arrangement.

The employee must be authorized by their supervisor and the vice-president of their sector. The supervisor and the employee will have to determine together a work plan when the employee is teleworking. The supervisor will advocate results-based management and will inquire about the progress of the employee’s tasks on a regular basis. The fact of teleworking does not change the number of regular working hours established in the employment contract.

It should be noted that the department must remain operational from Monday to Friday.

It should be remembered that the equipment provided by the company for the execution of telework remains at all times the property of the company. The employer may ask the employee to bring this equipment back to the company’s premises at any time. The employee must use this equipment only in the course of their duties and not for personal use.

It remains the employee’s responsibility to ensure the security and confidentiality of both computer data and paper documents exiting the offices of Canam Group when teleworking.

Canam Group has a limited capacity for remote access. It is possible that the company may limit remote work to certain employees depending on the level of criticality of the employee’s work in relation to technical/computer limitations. The employee will be required to report to the physical workplace at that time.


New Mandatory Isolation Requirements for Travel

For all returns from travel outside Canada and the United States, employees will be required to observe a mandatory 14-day isolation without access to Canam facilities from the date of return to their country.

Those returned from travel outside of Canada and the United States since March 2 will be required to complete their 14-day period of mandatory isolation (starting on the date of return).

These rules also apply if you have been in close contact in the last 14 days with a person living in the same household who has travelled outside Canada and the United States.

The compensation rules for mandatory isolation instructions previously communicated still apply. If travel occurs after March 13, 2020, and telework is not possible, please note that the 14-day period of mandatory isolation will be at your expense.

March 12, 2020

Dear colleagues:

I would like to share with you the process by which Canam Group will navigate the current public health situation caused by the COVID-19 virus.

First of all, during this uncertain period our decisions will be made by keeping in mind two clear and non-negotiable principles:

  • Our first priority is the health and safety of our colleagues
  • Our second priority is the continuity of service to our clients and partners as they depend on us to take care of their own employees and clients.

A working committee has been created to organize our communications and decision-making efforts with respect to our guiding principles. This small team will coordinate directly with department leaders and general managers.

If you have any questions or comments please do not hesitate to contact your supervisor or your Human Resources Manager.

Marc Dutil

Business and personal trips

Instructions for travellers from the authorities are changing from day to day. Canam Group’s decisions are based on the sites of the government authorities in each of the countries where we operate. The list of countries’ risk levels is updated daily.

Here are the specific instructions for all business and personal travel according to the risk level established by the country in question. It is possible that at the start of a trip, the country you are visiting or stopping in is a low-risk country, but the situation may change on your return. 

All non-essential air travel should be limited.



Under no circumstances will Canam Group force an employee to travel if they are not comfortable doing so.


We cannot prohibit personal travel, but our responsibility is to protect the health of all employees.

Instructions according to the risk level of the country visited Prohibited travel Pre-authorization from a member of the Pandemic Committee or the HR Department

Mandatory isolation with no access to the workplace for 14 days.

Provide proof of travel (air tickets)

Inform the human resources manager before your departure. If the risk level of the country visited changes during your absence, isolation may be mandatory upon your return.

Monitor health status for 14 days following your return. 

If symptoms occur during this period, inform the Human Resources Manager, stay at home and consult a health professional immediately.

Canada See new instructions issued on March 13 See new instructions issued on March 13 See new instructions issued on March 13 All countries
United States See new instructions issued on March 13 See new instructions issued on March 13 See new instructions issued on March 13 All countries
India Listed countries Other countries Listed countries Other countries
Romania Red and yellow levels Other countries Red and yellow levels Other countries

To prevent the spread of the virus and to protect their health and that of their colleagues, employees have an obligation to disclose any travel to a country at risk (including level 1) to their Human Resources Department. 

We also recommend that you avoid travel to countries listed by your government, avoid public transportation and take the necessary hygiene measures.